Be warned, rant mode is on….

We’ve live in our new home for over a year now, having moved in 15 months ago. The house wasn’t new when we bought it, it was about a year old.

I ordered myself some IT equipment on Friday (yes the backup saga will probably be solved by this kit!) and stayed at home on Wednesday to accept delivery of it (amongst several other deliveries).

When it hadn’t turned up by early afternoon I went hunting for my tracking number kindly provided to me by the online shop I’d purchased from.

This is what I got from the ParcelForce tracking number:

Beyond the Poseidon Adventure trailer

Date	Time	Location 40 Days and 40 Nights trailer Training Day psp	Tracking Event
27-05-2009	14:18	Bristol North Depot	Delivery rescheduled
27-05-2009	11:17	Bristol North Depot	Cannot locate address
26-05-2009	13:50	Bristol North Depot	Undeliverable – insufficient / incorrect address
25-05-2009	22:54	Bristol North Depot	Out for delivery
23-05-2009	01:11	Bristol North Depot	Arrived at delivery depot
22-05-2009	21:14	National Hub	Sorted in hub

The 14:18 update came after my phone call to the depot (after I’d hunted for 10 minutes for the number!). So it went out for delivery and nobody could find our house (two days in a row possibly!). I was repeatedly ask by the Parcel Force rep whether it was a new build – no it’s not and you’ve delivered here plenty of times before!!!

She even resorted to looking it up on Google (I told her not to bother as that categorically still puts us in the middle of a field!), why is it people only trust Google – I’m stood in this very house right now!

In the end I resorted to having it delivered to a local post office, but this is far from ideal as it will have to happen every time I want a ParcelForce delivery (i.e. get one failure then get it delivered to the post office!).