Taken from Steve Terry’s Orange Contacts List, who knows if all this info will work once Orange move to the new simplified system (and I’m not going to test them all!). So here you go!

Freephone 0500 80 20 80 option 3-3-2 Contract Customer Service

Freephone 0800 079 0005 Orange Customer Transfers
Freephone 0800 079 0169 Upgrades team
Freephone 0800 079 0200 Just Talk to Orange Contract Porting
Freephone 0800 079 1050 Disconnections
Freephone 0800 079 2222 Registrations
Freephone 0800 079 2288 Customer Relations
Freephone 0800 376 2285 Orange number porting (MNP)
Freephone 0800 079 0027 Replacement sim registration both upgrades & re-registrations. 24hour opening

Freephone 0800 079 8081 Just Talk registration Information Line
Freephone 0800 079 0006 Just Talk registration
Freephone 0800 079 7979 Just Talk registration

From an Orange Just Talk phone :- (Prefix 07973 100, if not)
450 Just Talk Voucher registration
451 Just Talk Customer services (chargeable) use 0500 802080 free from a landline instead
452 Just Talk Guide line
453 Just Talk Minutes balance

From an Orange contract phone :- (Prefix 07973 100, if not)
100 Operator services
118 000 Directory enquiries
118 880 International directory enquiries
123 Voicemail
124 Messenger (personal answering service)
150 OCS (Orange Customer services), (email customer.services@orange.co.uk)
151 Network faults
152 Billing
156 Data/FAX Support
158 Business Account Customer services
159 Orange Roaming Support
170 Interactive Guideline
171 Test message
173 Events line
176 Wildfire inquiry line / Demo
177 Orange voice multimedia info services, 20p per min
980 Registrations (was 180)
240 Traffic news
247 Ananova breaking news
277 Text media alerts, 12p per message
330 Everyphone divert
343 Phone Trainer (How to use your phone help line)
345 OB customer services
401 Offers line
402 Equity dept equity@orange.co.uk (now closed)
434 Orange “Care” insurance
435 Wildfire activation line
438 Orange.net or 020 7198 42000, 0800 079 0438
439 Orange.net support

Orange.net Dial Up was
07973 100 273, 020 7906 1000, or 0845 079 5001
Orange now recommend using Freeserve 0845 079 6699

07973 100 500 Orange Wap dial up

07973 100 602 PC to SMS dial-up messaging

0500 80 20 80 Orange number porting

0500 178 178 Accessories hotline

07973 973 970 Literature request line

07973 973 971 Competition line

0845 092 8081, or 0845 124 9068 Speaking Clock
Or text “TEST” to 177, to get free Text back with time on it

0845 712 5518 Old number for Replacement SIM registration

01325 395911 or 01325 395852 (upgrades)

01295 661062 (handset repairs)

To restore original Orange logo, send RESTORE text to 377
To bar 09xx premium rate numbers send “BAR” to 1102
To report Spam send SPAM to 7726

Orange executive office (handle complaints)
executive.office@orange.co.uk
50 George Street
LONDON
W1U 7DZ
020 7984 1886
020 7984 1602
0870 870 0862

The Orange CEO & MD was Hans Snook – hans.snook@orange.co.uk email now seems seems to be read by his PA Jane Henderson, and then passed on to Ian Parker, Group Director of Customer Relations for a formal reply. His direct office number is 020 7984 1888 and has an answerphone.

Mr Snook stepped back from the position of CEO of Orange in order to pursue other interests. His successor was Jean-Francois Pontal whose contact e-mail is as follows: jean-francois.pontal@orange.co.uk and his successor CEO is now Sanjiv Ahuja sanjiv.ahuja@orange.co.uk

Orange Personal Communications Services Ltd
Executive Correspondence
Birchwood Drive
Bracken Hill Business Park
County Durham
SR8 2RS

Correspondence Department
PO Box 10
Patchway
Bristol
BS32 4BQ

Orange Customer Relations (Disconnections)
PO BOX 911
DARLINGTON
DL1 4FN

+44 (0)1325 395000 switchboard
+44 (0)1454 624600 switchboard number for Orange in Bristol.
+44 (0)1454 624520 Fax number

+44 (0)1454 624600 Legal Dept
+44 (0)1454 624700 Legal Dept Fax